Privacy Policy

Last updated: 22/12/2025

ARCOS WHS Solutions ("we", "us", "our") operates the website arcos.au (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

What Information We Collect

When you complete our WHS questionnaire or contact us, we collect:

Business Information: Business name, ABN, address
Contact Information: Your name, phone number, email address
Work Information: Trade type, work activities, equipment used, hazards present
Emergency Information: First aid officer details, emergency contacts
Current Status: Existing documentation, past incidents, compliance requirements

We only collect information necessary to create your customized WHS documentation.

How We Use Your Information

We use the information you provide to:

Create your customized WHS documentation package
Contact you to clarify details about your business operations
Provide quotes for our services
Deliver completed documents to you
Process payments for services
Communicate about your order

We do not use your information for marketing purposes unless you specifically opt-in to receive updates.

How We Store Your Information

Your information is stored securely on password-protected systems. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

We retain your information for as long as necessary to provide our services and comply with legal obligations (typically 7 years for business records).

Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in these circumstances:

Payment Processors: To process your payment (Stripe, bank, etc.)
Legal Requirements: If required by law, court order, or government authority
Business Protection: To protect our rights, property, or safety

We do not share your information with marketing companies or third-party service providers.

Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal record-keeping requirements)
Objection: Object to our processing of your personal information

To exercise these rights, contact us at [email protected].

Cookies and Website Tracking

Our website uses basic cookies necessary for the site to function properly (login sessions, form submissions). We do not use tracking cookies or analytics that collect personal information.

Data Security

We take reasonable steps to protect your information, but no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes.

Australian Privacy Principles

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

ARCOS WHS Solutions

Email: [email protected]

This privacy policy was last updated on 22/12/2025 and is effective immediately.